Recovery kit
Optional at setupCreate a secure recovery kit that contains the information needed to recover your account. Keep it somewhere safe, like a personal password manager or a physical safe.
Recovery
Plan how to recover access before you need it.
Your options
You can set up one or both methods. It's up to you.
Create a secure recovery kit that contains the information needed to recover your account. Keep it somewhere safe, like a personal password manager or a physical safe.
Choose two people you trust. They'll approve your recovery request when needed. Your contacts don't get access to your files and won't be notified unless you start a recovery request.
The process
A simple, secure process to help you get back into your account.
Start a recovery request from the Keeplas sign-in page. We'll notify your trusted contacts.
Both of your trusted contacts approve your request.
A 72-hour protection window helps keep your account safe. The window starts when you request recovery.
After both approvals and the 72-hour window, you can regain access to your account.
Both approvals and the protection window are required. The window starts when you request recovery.
Your privacy
Your trusted contacts help confirm it's really you. They don't get access to your files, and they won't see what's in your account.
Keep it safe
Your recovery kit contains the information needed to recover your account. Store it somewhere only you can access, like a personal password manager or a physical safe. You can create a new kit anytime.
FAQs
Anyone you trust with a phone number, like a partner, a family member or a close friend. You choose two people, and they don't need a paid plan.
Your vault stays closed while the window runs. It starts when you request recovery and gives you time to spot and cancel a request you didn't make, from any of your devices.
No. Trusted contacts only approve your recovery request. They never get access to your files or see what's in your account.
Yes. You can replace or remove a trusted contact at any time from the Recovery center in the app.
The cloud backup is the fastest way back on a new phone. Trusted contacts are your safety net when it can't help: moving between Android and iPhone, a backup you turned off, or a lost Apple or Google account.
No, it's optional. You can create one anytime in Settings › Privacy and security; a new kit replaces the old one. Anyone with its 24 words can open your vault, so keep it offline.
Yes. If you didn't start the request, open Keeplas on any of your devices and tap It wasn't me before the 72-hour window ends.
Both approvals are required. If one of your contacts can't respond, use your cloud backup or your recovery kit instead. Once you're back in, you can choose a new contact.
Sign in on a new phone with your number and the WhatsApp code, then restore your vault from iCloud or Google. Our lost or new phone guide covers every case, including a lost number.
A more secure tomorrow
Set up your recovery method today, so you're never locked out of what matters.
